FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently offer shipping throughout the United Kingdom.

2. Do you offer free shipping?

Yes, we provide free standard shipping on all orders within the UK.

3. How long does delivery take?

Orders are typically processed within 1 to 3 business days. Once shipped, delivery usually takes 2 to 4 business days.

4. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, you can request a change or cancellation. Please contact us as soon as possible.

5. How can I track my order?

Once your order has shipped, you’ll receive an email with tracking information so you can follow your delivery.

6. What is your return policy?

We accept returns within 14 days of delivery, provided the items are unused, in original condition, and in their original packaging.

7. How do I start a return?

To initiate a return, please contact our customer service with your order number and reason for return. We'll guide you through the process.

8. When will I receive my refund?

Refunds are typically processed within 7 business days after we receive and inspect the returned item.

9. Do you offer customer support?

Yes, our team is here to help. Feel free to contact us via email or phone for any questions or assistance.

10. Is my personal information safe with you?

Absolutely. We take your privacy seriously and ensure your personal data is handled securely in accordance with our Privacy Policy.